Alrighty, Öwnchef and I talked about this a bit, I now try to summarize what we believe might help you with your job. Since I don't know you I might tell you things you know already. And due to simplicity I don't write 'you could' and 'maybe you would like' and so on, so please don't feel bothered when I just write 'do this, do that'. This whole thing is a suggestion, take what you want, change it as you need and dismiss what you believe doesn't work for you.
Synchronicities
When you asked in one of the threads how to accelerate the process of becoming who you want to be, I had no real answer, yet felt a slight wish to help you somehow. Then I asked you about your job, still just with the thought, I wouldn't find any ideas to suggest to you. Then yesterday suddenly there was an energy or a spirit, how I like to put it, who inspired me with a few ideas. I've nothing else done but asking a few questions to you, and then it was there without me calling it.
So write down your questions, no need to publish them. Just ask, maybe draw a Tarot card or some Oracle card to find a quick answer. And then there might be synchronicities: you read something not connected to magic at all and suddenly have an idea, you watch an advertisement and there is the answer, you find some nice thing and you know, this is your talisman of luck ...
Calling for help
I don't know whether you work with certain spirits, demons or the like. If yes, call out for a spirit, which can help you with your job. Eventually a spirit you know will knock your door or a hint will appear on which spirit you might call. I wouldn't do any command-obey thing here, it's about working together for a while, not about demanding a service.
If you rather work with energies/forces/magical knowledge, you can call for that and listen/visualize/feel what is coming to you.
Some strategies
- your motivation
Yes, of course you want to sell the service because you need the money, no question. The customer knows this too, yet don't show that you need it desperately or something like that. When you talk to the customer, it's about him, not about you - you want to help him. If you don't feel it that way, put it on your list for your magical tools, which you might want to generate for you (more about this later). And hopefully you find aspects of the service you like and want to recommend. Maybe you find other motivations which help you with your job, like your own personal growth, the joy of talking to others and so on. This is to give you a good feeling when you do your job.
- conversational skills
It's much about feelings. Most people don't buy when they feel bad about it, even if all logical reasons say they should. And many people only buy, when they have the certain feeling that this is what they want or need. So it's about making the customer feel comfortable, understood and supported. No pressure on him, give him room and time to make his own decision. And take your time to answer to him, so he can feel that you're really talking to him, not just selling.
Pacing and leading are the keywords here. Pacing: first you show him, that you understand him, that you are on his side. You can start the conversation with something not related to your goal: 'what time is it over there in Portugal? It's 4 in the afternoon right?' I'm not really good at this, so I just try to be very nice, while telling why I call, and then react to the persons mood - this is the easier way for me. Just think about the conversations you've had already. What could you have said to one or the other to make him feel comfortable? Especially the angry people, they might have been through a lot of shit already. Show them, that you understand this and ...
Leading: ... and that your service helps them going through this shit easier (I hope it does!). Now lead your customer through the conversation. Pace him eventually again when needed, give him time to feel what you are proposing. Pacing means finding out what the customer really needs, leading means taking him by the hand and leading him to the fullfillment of the before mentioned needs.
Never act surprised, you know what your're talking about and you understand your customer.
Actually I wouldn't wait with the money topic until the very end. Somewhere at the beginning of the conversation you can put paying for the service in a good light: "Our service costs something of course. It's an investment into your future, the future of your family, and it will provide a smooth immigration process (You're the salesman, so find points and phrases which sound right to you.) The real prices you can name at the end of course, if the people don't ask for it before.
- collecting phrases
Think about the conversations you've had and prepare sentences and phrases which help you lead the conversation. Prepare different situations, like someone being angry at the beginning, or someone being interested but hesitant and the like. Find varying answers for the same situation. Maybe you make a list of typical situations before finding phrases. These will be part of your magical tools.
- posture and tone
Of course you should feel as comfortable, as you can, relaxed, yet focussed. When you're fidgeting you'll most likely sound nervous, when you're sitting stiff you might sound stiff. Then there is your tone, which you can train in the magical theatre (which I will present later).
- learning from others
What about your colleagues? Can you ask one or two, who actually sell something, whether you might sit beside them for an hour and just listen? If yes, this is the best opportunity to write down how they do all the things I've mentioned before. Maybe you can even ask them and they will give you some tips?
- conversation protocol
Think about your conversations. I guess they have a certain structure you more or less stick to. Write down this structure and find the points, where you remember customers hang up mostly. Now you can make a very short protocol after every call: mood of the customer, did you say something which really helped you to keep him online, did you say something which made him hang up at once, at which point did he hang up in the end and so forth.
This way you can find out, which phrases and strategies work well. And maybe you can even see a progress, if more people talk to you until the end or hang up later than usually.
Magical Tools
You have a list of phrases and sentences for different situations. Write them on cards and sort them by the specific situations they're designed for. Maybe you also have a list of emotions you would like to have on your job: being helpful, being confident and the like.
Take one phrase, read it loud in different tones. Try to feel, what you're saying, intensely. Invoke this specific emotion and let it flow into the card. Think about what this phrase shall cause in you and your customer. Don't make up something like: 'this shall make my customer say yes instantly' (I'm exaggerating her). The intention should be more like: 'this shall make my customer feel comfortable and understood' and the like. This is your magical intention for this card, now load the phrase with your intention. Then read it loud again, feeling what you're saying and feeling your intention. Don't do it too dramatically. It might be so in the beginning, yet try to make it natural more and more.
Do the same with the emotions you want to have on your job. Like being confident. You can write this on a card too, if you like. Then think about a situation where you have been very confident. Intensify the emotion and let it flow into the card or into a symbol or talisman or whatever you like. Then imagine you're on your job. Feel this emotion again, the ability to be confident on your job. Let it flow into the card/symbol.
Take all the time you need and don't try to do all on one day. You'll find your pace, maybe you start with two phrases and one desired emotion on one day, repeat the next day, then go on and do a bit more if you feel you can do it. After a few days start to draw a phrase you've loaded already now and then, read it loud with emotion and feel the power of your magical intention. Or draw a card/symbol with a desired emotion and try to feel it. When you feel confident about your phrases, don't read them out loud any more, but try to say it in the words which come to you at this moment. This way you keep it natural and spontaneous.
Magical Theatre
The Magical Theatre is a kind of magical room or magical world, which you can enter and leave at your will. Find a sigil, a symbol, a gesture or some magical words to open and close it. Keep it simple, cause you want to be able to open this space while you work. You can make a talisman, which you can fill with all the experiences you make in this magical room. Maybe you want to call your helping spirit/energy/knowledge/whatever at the beginning.
Open the room with your symbol/gesture/magical words and enter or switch worlds. Then it's time to play. Have all your phrases written down on cards, have your Oracle cards or Tarot. This is a kind of acting, playing roles. Don't do it just by visualizing, this is pretending you're doing real calls, so speak loud, find tone and posture of the character you play and feel the feelings the character might feel.
There are three scenarios, maybe you find more:
- You are yourself, talking to your customer. Now draw a Tarot card, this is your customer. Start the conversation and draw the cards for his reactions. Use all your prepared tools, phrases and feelings you've loaded with magical energy and emotion. You can draw cards from your phrases to find surprising answers or Tarot cards to improvise some new answers. Just play around and write down whatever seems to be cool.
- You are your customer. Remember some typical customers and pretend to be them. Play out their moods, talk like they talk. Now you hear the phone ring and it's some guy who wants to sell you something. How do you react? How do you feel? Draw a prepared phrase and react to it. How do you feel as a customer? What feels good to you, what bad? Play with Tarot or Oracle cards too. If you feel the need to change a phrase, then change it.
- You are one of your colleagues. Imitate them as good as you can and play a conversation.
Yeah, that's it so far. I hope there's some inspiration for you. And you have all my respect that you do this job! I couldn't do this for sure ...